Mohamed Mouyahada
Douanes — Logistique — Conformité commerciale
J'accompagne les entreprises et importateurs dans l'optimisation de leurs opérations douanières et logistiques depuis Tanger, avec un accent sur la conformité, la rapidité et l'efficacité.
3+
Années d’expérience
6
Services proposés
2
Certifications
100%
Focus conformité
About Me
A Rare Hybrid of Operations Expertise & Digital Fluency
With a professional journey spanning customs clearance, logistics operations, client relations, and IT management, Mohamed Mouyahada brings a distinctive combination of field knowledge and technical capability to every engagement.
Currently serving as a Customer Service Advisor & Customs Clearance Agent at Customs Wise since August 2025, Mohamed ensures that international trade flows smoothly — managing documentation, navigating regulatory requirements, and delivering responsive client support with precision.
His background also includes operational management experience at Riad Beata in Marrakech, where he honed his leadership, organizational, and client-facing skills in a fast-paced hospitality environment.
Complementing his operational expertise is a solid academic foundation in IT Administration & Management from the Faculté Polydisciplinaire de Ouarzazate, and a Certificate in Computer Software Engineering from ALX Africa — making him equally comfortable in operations rooms and digital environments.
Trade Compliance
Deep understanding of customs regulations, documentation standards, and cross-border trade requirements.
Logistics Operations
End-to-end coordination of logistics workflows, ensuring timely and compliant shipment processing.
Client Relations
Proven ability to manage client expectations, resolve issues efficiently, and build lasting professional relationships.
IT & Digital Skills
Software engineering background enabling seamless adoption of digital tools and process automation.
What I Do
Services & Expertise
Customs Clearance Support
Expert handling of import/export declarations, tariff classification, and customs duty management to ensure smooth clearance at every checkpoint.
Logistics Operations Coordination
Efficient coordination of freight movements, carrier communication, and supply chain scheduling to optimize delivery timelines.
Trade Compliance Assistance
Guidance on regulatory requirements, customs laws, and international trade agreements to keep your operations fully compliant.
Customer Service & Client Follow-Up
Proactive client communication, status updates, and issue resolution to build trust and ensure a seamless trade experience.
Documentation & Administrative Support
Accurate preparation and management of commercial invoices, bills of lading, certificates of origin, and all required trade documents.
Operational Process Optimization
Analysis and restructuring of customs and logistics workflows to reduce delays, cut costs, and improve overall operational efficiency.
Career Path
Professional Experience
Customer Service Advisor & Customs Clearance Agent
- Manage the end-to-end customs clearance process for international shipments, ensuring full regulatory compliance.
- Prepare and verify trade documents including commercial invoices, packing lists, and certificates of origin.
- Advise clients on customs duties, import/export regulations, and required documentation.
- Maintain proactive client communication to provide status updates and resolve operational issues swiftly.
- Coordinate with carriers, freight forwarders, and customs authorities to minimize clearance delays.
- Identify and implement process improvements that enhance operational efficiency and client satisfaction.
Operations Manager
- Oversaw day-to-day operational workflows, coordinating team activities and resource allocation.
- Led a diverse team, fostering a collaborative environment and maintaining high service standards.
- Managed supplier relationships, procurement processes, and inventory oversight.
- Handled client inquiries, complaints, and feedback to ensure exceptional guest experiences.
- Streamlined administrative processes and reporting to support strategic decision-making.
- Developed and implemented operational procedures to improve efficiency and team performance.
Academic Background
Education & Certifications
Certificate in Computer Software Engineering
ALX Africa
Completed an intensive software engineering program covering full-stack development, algorithms, data structures, and professional software development practices. Gained hands-on experience with modern tools and methodologies used in the tech industry.
IT Administration & Management
Faculté Polydisciplinaire de Ouarzazate
Academic program combining information technology fundamentals with management principles. Developed skills in network administration, systems management, IT project coordination, and organizational management.
Competencies
Skills & Proficiencies
Customs & Logistics
Client Relations
Management
IT & Software
Communication & Teamwork
Languages
Value Proposition
Why Work with Mohamed?
A precise, adaptable professional who combines deep operational knowledge with digital fluency — a profile that stands out in today's global trade landscape.
Operational Rigor
Meticulous attention to detail in customs documentation and compliance ensures zero errors in critical trade paperwork.
Versatility
Uniquely capable of bridging operational expertise with digital tools — from customs systems to process automation.
Field-Tested Understanding
Ground-level experience in both customs operations and hospitality management provides a practical, real-world perspective.
Problem Solver
Proven ability to identify bottlenecks, adapt to regulatory changes, and implement solutions under time pressure.
Rare Hybrid Profile
The combination of trade compliance expertise and software engineering knowledge is exceptionally rare — and increasingly valuable.
Client-First Mindset
Every decision is guided by what best serves the client: clear communication, fast resolutions, and proactive follow-up.
Efficiency is not just about speed — it's about doing the right things precisely, every single time.